Terms and Conditions – I Love Sennen

Duration and times of rental

Rentals are for a maximum of four weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure (may be 9am if coronavirus guidelines are still in place) unless otherwise notified in writing. The customer will be liable for any cost of whatever nature incurred because of an unauthorised extension.

Deposit

If a booking is made six weeks or more before the Holiday is due to start, a deposit of 20% of the rent is payable. The Deposit shall be paid by the Customer at the time they submit the booking.

If a booking is made less than six weeks before the Holiday is due to start, the full rent, must be paid at the time of booking.

The Customer’s submission of a booking is an offer to book the Property. If the Property is available on the requested dates we will send the Customer a Booking Confirmation. At this point a binding contract, incorporating these Conditions, will come into existence. We reserve the right to refuse a booking and if we do refuse a booking the Deposit and Rental fees paid by the Customer will be refunded immediately.

Final payment

Unless otherwise agreed in writing, the price for the Holiday shall be the rent for the property as set out on the Treeve Moor Cottage website at the time of the booking.

Subject to the clauses under “Cancellation” as soon as the booking confirmation is sent the Customer is responsible for payment of the balance of the rent. Payment of the rent is payable six weeks before the start of the Holiday (the Due Date) and non payment by the Due Date may be treated as a cancellation. If payment is not received by the Due Date then the Guest will lose their booking and the deposit will be forfeit. We are not responsible for sending reminders of the Due Date. The Due Date will be set out in the confirmation letter.

Changing a Booking

Once the balance payment has been made the rental period may not be changed. Any other date changes are subject to approval and a £25 admin fee.

Cancellation

A booking can only be cancelled prior to the start of the Holiday. A guest who wishes to cancel the Holiday must notify us in writing. In the event that a cancellation is made then a cancellation charge is payable as set out below:

Under 42 days 100% of the rental cost, 42 days or more Deposit. If we succeed in re-letting then a £25 administration fee will be deducted and the rest will be refunded minus any discount that may have been applied to achieve a re-sale.  These conditions apply if you cancel due to what counts as a disinclination to travel or if you are ill (including covid).

Cancellation due to coronavirus

If the government announces a travel restriction in either the area you come from, or the area where this property is situated, then you will receive a full refund.  As stated above, if you fall ill, with covid or any other illness, or decide you don’t wish to travel due to the risks involved, then you will not receive a refund.

Cancellation insurance

Traditionally people have not taken out insurance for UK holidays but it is strongly recommended that you do. There is plenty of choice available on the internet.  It is tricky to find cover for covid but some companies do.

Discounts

A discount of 5% may be available to a guest who wishes to re-book within a twelve month period. This discount is not applicable to short breaks or special offers

Price Changes

We reserve the right to amend prices quoted on the website due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.

Method of payment

Payments may be made by cheque, credit card, personal debit card or bank transfer. Cheques may only be accepted up to two weeks prior to the holiday. Any charges raised against us by our bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse us within seven days of receipt of notification. Corporate/business cards will attract a charge.

Overseas bookings

Overseas guests may pay in sterling by cheque drawn on a UK bank, Mastercard, Visa card or by international electronic transfer. Any charges for payments from overseas will be passed on to the Customer. Corporate/business cards will attract a charge

Eligibility

We provide family holidays and bookings will not be accepted from groups of three or more single people under the age of 18 or all male or female parties of more than four people. This policy is not intended to be discriminatory but merely to protect our interests.

The holiday

The guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, paragraph 9 of the Housing Act 1988)

Reservations

A booking is only confirmed once we have received a deposit at which point we will then confirm your booking in writing. A provisional reservation will be held for 7 days and if we have not received a deposit within this time the reservation will lapse.

Linen and towels

Linen and towels are changed between holidays and a fresh set is provided weekly during holidays, unless otherwise negotiated. Please bring your own beach towels and linen for cots

Guest obligations – the guest agrees:

• to pay for excess telephone and internet charges incurred during the Holiday
• to report any damage, destruction, loss, defect or disrepair affecting the Property as soon as it comes to the attention of the Customer
• to pay for any losses or damages to the property and contents caused by the guest or a member of their party (reasonable wear and tear and the cost of any damage which may be recoverable under insurance policies excluded). If it is proven that damage is directly attributable to the guest then we have the right to reclaim any costs incurred up to the sum of £200 from the card the guest used to pay for the Holiday. All damage should be reported immediately so that issues can be put right before the arrival of the next guests
• to take good care of the property and leave it in a clean and tidy condition at the end of the Holiday. A cleaning service is not provided during the Holiday unless otherwise specified. Should we be dissatisfied with the condition of the property upon the guests departure we may refuse to take a booking from that guest again
• to permit reasonable access to the property by the owner at all times without notice
• not to part with possession of the property or share it except with members of the party
• not to sell or transfer the booking to another party without our written agreement
• not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less at the start of the holiday
• not to cause annoyance or become a nuisance to occupants of adjoining premises
• not to smoke
• to only use the designated parking spaces allocated and spaces shall only accommodate an average-size car. We accept no liability for additional costs incurred if an alternative space is required of if the guests vehicle is damaged

Non-availability of property

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations in these Conditions caused by an Even Outside our Control.

If an Event Outside our Control takes place that affects the availability of the property during the rental period, the Customer will be contacted as soon as reasonably possible and our obligations under these Conditions will be suspended and the time for performance will be extended for the duration of the Event Outside our Control. Where this results in the Property becoming unavailable during the Rental Period, the Customer may end the contract and all payments will be refunded.

Liability – Nothing in these Conditions excludes or limits our liability for:

1. death or personal injury caused by us; or
2. any matter which it would be illegal for us to exclude

If we fail to comply with these Conditions, we are responsible for losses which are a foreseeable result of the breach of these Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach or if it was contemplated by the parties at the time the parties entered into a binding contract.

We are not liable for business losses. We only let the Property for domestic and private use. If the Customer, or a Guest, uses the Property for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Website Descriptions

Some of the information on the website relates to matters beyond the property, such as shops and pubs. Closure of such premises and other changes to external facilities are outside our control. This information is provided for general information purposes and is not intended as advice on which Customers and Guests should rely. Although we make reasonable efforts to ensure the information is up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on the website is accurate, complete or up to date.

Wifi provision is subject to availability and network conditions.

Complaints

All complaints must be notified to us as soon as reasonably practicable, as we may be required to carry out an on-the-spot investigation followed by remedial action. Guests have a legal obligation to mitigate their loss. If we are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the guest will waive all rights.

We cannot accept responsibility for any legislation relating to dogs not being permitted on beaches.

Pets

Pets are only permitted with prior consent and where pets are permitted, they are to be kept under control and exercised off the premises. Pets are not permitted in the bedrooms or on the furniture and we cannot accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet.

Breach of contract

If there is a substantial breach of any of these conditions by the Guest or any of their party, we reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave. If there is a substantial breach of any of these conditions by us, then the Guests have the right to end the Holiday and leave. Ending the Holiday by either us or the Guest does not affect the party’s other rights and remedies.

Electricity, central heating, fuel for woodburner

Electricity and central heating are included in the rental. A starter pack of firelighters, matches and smokeless fuel is provided for woodburners from October to March – enough for a fire on the first evening.

Governing Law

The contract between us and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims)

Personal Data

We will obtain your personal information in the course of the sale to you. We may contact you by electronic means (email or text) or by letter with relevant information. We do send out an occasional newsletter on an “opt in” basis and you can opt out at any time by using the links provided in the email. We may retain your information for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law.

Authority to sign – the person who completes the booking certifies that:

• He or she is authorised to accept these Conditions on behalf of the Guests including those substituted or added at a later date;
• He or she is over eighteen years of age; and
• He or she agrees to take responsibility for the Guests occupying the Property and to notify us if they are not a Guest.

Previous Websites and conditions

The Website and these Conditions replace and supersede all previous Websites and Conditions.

Validity Clause

In the event that a court finds that a condition in these Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Conditions, which will continue to be valid and have full force and effect.

Third Party Rights

We and the Customer do not intend that the contract between us should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties) Act 1999.